3CX Phone System

Your contact center solution should include WhatsApp. You may instantly transmit WhatsApp business communications via the web client, desktop app, and mobile applications using 3CX. From a single platform, teams of agents may respond to, forward, and handle client inquiries.

Manage WhatsApp Business company messages directly from the Web Client, Desktop App and smartphone apps and have all customer communications in one place:

• Messages are logged, to ensure no response violates company policies
• Staff do not need to give out their personal WhatsApp numbers
• Chat conversations are logged centrally
• WhatsApp messages can be sent to a queue of agents to share the load

With 3CX, your ongoing telco costs will be reduced significantly. Your team may operate effectively from any location at no additional expense thanks to a single, integrated system. Web conferencing, mobile applications, live chat, business text messaging, and Facebook integration are all included in the annual fee; there is no need to purchase any add-ons. To communicate with co-workers and answer to clients via their chosen method of contact, your team will only require one system. Additionally, you have a choice of SIP Trunk, endpoints, and operating system.

• Decrease your Phone Bill by up to 80%
• Licensing based on number of simultaneous calls and not extensions
• Make free interoffice calls and branch calls
• Free calls to remote workers with web client and iOS / Android apps
• Use prominent SIP trunks to reduce outbound call charges
• Eliminate 800 number phone bills with WebRTC integration

Use International DIDs & IP Telephony so customers can call in at competitive rates

3CX’s hotel module enables you to provide high-end service, minus the cost. The hotel's telephone system is designed to facilitate communication between staff members and with guests. Features simple check-out, DND, and wake-up call scheduling. When visitors phone the front desk, wow them with individualized greetings. Automate check-in/check-out and create phone invoices by integrating 3CX at no additional cost with your current PMS system. Reduce expenses and system administration, improve worker communication, and make sure the good ratings keep coming in.

The Hotel Module is optimised for internal and guest communication with features such as:

• Check-in/out of Guests
• Sets extension to match guest name
• Billing of external calls
• Scheduling of wake-up calls
• Blocking of external calls in vacant rooms

When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security features have been exclusively developed to protect your PBX system from attacks.

• Increased secure web server configuration
• Automatic detection & blacklisting of SIP attack tools
• Global IP Blocklist automatically updated for participating PBXs
• Traffic to 3CX apps is encrypted via the 3CX Tunnel
• Voice traffic is encrypted via SRTP
• Automatic generation and management of SSL certs
• Qualys labs A+ rating and Immunilabs A Rating
• Automatic failover for instant backup
• Encryption between browser and the website ensured via HTTPS

Limit access to 3CX management console based on IP

3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website or Facebook page with the 3CX Live Chat and Facebook Messenger integration.

1. 3CX Apps for Android & iOS Device

2. User-friendly Web Client / Desktop Apps

3. 3CX Live Chat

4. Facebook Messenger Integration

5. Send & Receive Business SMS / MMS

6. Integrated Video Conferencing

For more information on Apps & Features click here

With the 3CX Call Flow Designer (CFD), staff can save time while enhancing the customer experience. The intuitive, visual interface makes it simple to design tactical call flows and voice apps so that agents can manage calls more effectively and consumers can get to where they need to go faster. With a professional support portal, you may improve your phone support system and satisfy your consumers. So that no call goes unanswered, establish call routing rules depending on the type of client, the time of day, and more. Additionally, components for payment cards and authentication guarantee that security and privacy are respected.

By utilising 3CX’s Call Flow Designer you can handle incoming calls effectively, efficiently, and much faster. Here are just a few examples of how 3CX can improve your customer service:

• Call routing based on customer authentication
• Automatic outbound dialler
• Callback scheduler
• Credit Card Authentication
• Phone Orders
• Surveys
• Automated Text to Speech & Speech to Text in 120 languages

With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology. The contact center solution from 3CX contact agents finish tasks quicker and save time. Give clients new options to communicate, including website live chat, Facebook messaging, SMS, and WhatsApp business communications.

• Switchboard and wallboard
• Call Center Reporting – user activity, team queue, SLA and more
• Queue Strategies and real-time statistics – round robin, hunt by threes and more
• Call & Chat Monitoring available for Managers
• Integration with Microsoft 365
• CRM integration with popular CRMs – Salesforce, Freshdesk and more
• 3CX CRM API to develop your own CRM integration
• Call Recordings
• Hot Desking
• Create your own call flows with 3CX CFD

Knowing exactly who is calling so that you can open the customer’s record before answering the phone becomes easy with 3CX. Integrate 3CX with your CRM or helpdesk system and increase client satisfaction while sparing your agents' valuable time. Automatically add new contacts and provide customised responses to leads you already have. Have rapid access to customer service records to fix problems more quickly. Direct Click2Call access from any helpdesk or CRM software. No numbers may be copied and pasted, and calls are journaled for future use.

3CX CRM Integration improve customer satisfaction, increase staff productivity, and save you time. It supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more!

This is how it can help you:

• Call journaling
• Creates a new customer record for new numbers
• Saves agents time searching
• Chat journaling when using 3CX Live Chat
• Call logging in your CRM records - even when using 3CX Apps!