Cloud Telephony
IBSCY Ltd provides businesses with cloud-based communication solutions by offering a virtual IP phone system. Through its Cloud Telephony service in Cyprus and Greece, businesses can adapt their communication infrastructure for flexibility and versatility. This telecommunications solution permits users to make calls from various devices, regardless of location, and does not require traditional PBX equipment. The adoption of cloud PBX systems has grown due to their range of features and scalability across multiple sites.
As a provider of cloud telephony services in Cyprus, Greece, and internationally, IBSCY Ltd assists the transition from on-premises systems to the cloud, typically requiring only a handset or soft-phone. With IBS Cloud Telephony, businesses may add new phones when expanding to additional offices or locations without purchasing extra licenses or hardware. IBS Cloud PBX is designed to reduce costs and save time. Simple configuration options and support from IBSCY Ltd mean an in-house expert is not needed to system management.
Cloud telephony allows small and medium-sized enterprises to implement a unified business telephone system without upfront hardware investments. Employees are able to work remotely while maintaining access to the office phone system.
IBS Cloud Telephony supports calls from a range of devices, including handsets, mobile phones, laptops, and desktop computers. The service is compatible with all IP-Phone devices; a compatibility list is available here. Additionally, integration with tools like CRM systems and collaboration platforms is offered, and technical support is available at any time.
Currently, we offer two types of Cloud Telephony:
- Standard: includes all the features.
- Advanced: includes all the features + 500 minutes call recording + soft phone.
For full details of our international call charges please contact us directly.
How can you benefit from Cloud Telephony?
Security
Telephony data is securely stored within the cloud infrastructure managed by IBSCY Ltd, ensuring continuous access for authorised retrieval. The platform employs sophisticated encryption protocols to safeguard sensitive communications, supporting privacy and compliance with data protection standards. Clients are provided with key security features- such as backup and restoration capabilities, blacklist management, and troubleshooting- all included in standard service plans and accessible across their devices. Additionally, users benefit from regular system updates, comprehensive technical support available 24/7, and an intuitive interface designed to streamline secure data management for organisations of all sizes.
Advanced Features
The Linkus App ensures users remain up to date by automatically incorporating new features and updates upon release. All advanced functionalities are provided with every Cloud Telephony plan, granting users access to the most current communication tools without requiring manual upgrades or additional purchases. Thanks to robust security measures, an intuitive interface, and seamless cross-device integration, the Linkus App supports organizations of any size in fostering efficient collaboration, enhancing workflow management, and adapting promptly to market dynamics. Regular performance enhancements and comprehensive customer support are also included, ensuring users consistently receive dependable, high-quality service.
Flexibility
Business lines may be added or removed without necessitating additional investment. Moreover, the platform allows organizations to efficiently manage their entire suite of services in real time via the Linkus App. This level of operational agility enables companies to swiftly respond to market dynamics, adjust scale as required, and adopt new technologies with minimal operational disruption. Additionally, the platform incorporates advanced security protocols and comprehensive analytics, delivering actionable insights that support workflow optimization and enhance overall organizational efficiency.
Cost Savings
There are no significant equipment expenses or routine costs for system updates, as all services are managed by IBSCY in the cloud. Intercompany calls can be conducted without charges, irrespective of office locations. This method lowers operational costs and supports straightforward scalability as the company expands. Maintenance and technical support are simplified because the provider can address updates and troubleshooting remotely. Transitioning to a cloud-based system also aims to improve security and reduce the likelihood of data loss, helping to maintain business operations during unexpected disruptions.
Support
You can be assured that our team of highly skilled personnel is prepared to respond promptly whenever assistance is required. Our monthly service fee includes comprehensive maintenance and support, ensuring all technical issues and service needs are resolved efficiently. Alongside routine maintenance, we offer system updates, troubleshooting services, and proactive monitoring to optimize reliability and performance. This comprehensive approach is intended to ensure seamless operations, minimize downtime, and provide you with confidence in the consistency of your services.
International Coverage
Phone numbers are no longer restricted to the region where a company is based. As a result, organizations can customize the country or area code displayed for outgoing calls according to their operational needs. This adaptability allows international teams to uphold a unified communication identity regardless of geographic location. It also facilitates seamless contact with global clients and partners, enhancing call recognition and trust. Additionally, companies can optimize customer support by offering localized phone numbers across multiple countries, thereby providing a more accessible and professional experience for their global clientele.
Remote Accessibility
Virtual phones enable employees- whether in the office, on the road, or working remotely- to receive calls from any device, at any location, and at any hour. This level of flexibility helps sustain productivity across various work settings, creating mutual advantages for both employers and staff. Moreover, remote accessibility facilitates seamless collaboration by offering video conferencing, instant messaging, and shared cloud-based documents, allowing teams to communicate and cooperate effectively. Integrated advanced security protocols ensure that remote connections remain secure and confidential, always safeguarding sensitive business information. Ultimately, remote accessibility equips organizations to respond to evolving work environments while affording employees increased autonomy in managing their schedules and responsibilities.