IT Maintenance

In many organizations, IT support plays the role of a firefighter. Problems are addressed in an organized manner when they are identified, but usually aren't identified until they have inflicted a small or even a large damage. Like a fire, most critical IT failures are preventable and controllable.

A "Proactive" IT process, through constant monitoring, analysis and feedback, works to discover problematic IT issues before they become problems. IT operates together with the organization, understanding the needs and priorities of your departments and protecting them. Information Technology is always prepared to "fight a fire" in a proactive environment. But now fires are smaller and more infrequent, and the risk of any significant loss is mitigated by a disaster recovery plan.

IBSCY Ltd offers throughout Cyprus IT maintenance plans and contracts in order to be able to prevent any damage that might occur on your IT equipment and/or data. IT maintenance can be offered in various plans that our company provides. There are two types of maintenance agreements that we are offering:

  • Hourly: Your company has the ability to prepay several hours based on your needs in order to have priority from customers that do not have any maintenance with us. By doing this, we are signing a maintenance and confidentiality agreement in order to make sure that when you need help, our engineers will assist you as soon as possible.
  • Unlimited: The unlimited hours contract includes unlimited support calls, emails and tickets during business hours. There are no hidden costs. You just contact our support team through email or phone and we are doing the rest. No need to worry how much hours it will take us to solve a problem.

You can choose any of our IT maintenance plans based on the needs of your company or we can build a new one on request. You can purchase several hours per month or even have a dedicated IT support person that will visit your office several hours and/or days per week. You can even choose a 24/7 plan. Actually, we can build together the plan that is appropriate for your organization.