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IT Maintenance

In many organizations, IT support plays the role of a firefighter. Problems are addressed in an organized manner when they are identified, but usually aren't identified until they have inflicted a small or even a large damage. Like a fire, most critical IT failures are preventable and controllable.

A "Proactive" IT process, through constant monitoring, analysis and feedback, works to discover IT issues before they become serious problems. IT operates together with the organization, understanding the needs and priorities of your departments and protecting them. Information Technology is always prepared to "fight a fire" in a proactive environment. But now fires are smaller and more infrequent, and the risk of any significant loss is mitigated by a disaster recovery plan.

IBSCY Ltd offers IT support and maintenance contract in Cyprus, but also for international organizations. In order to be able to prevent any damage that might occur on your IT equipment and/or data, IBSCY Ltd partners with several vendors that offer monitoring software such as:

  • Paessler: They developed a monitoring solution that helps IT professionals monitor their entire infrastructure around the clock.
  • NetSupport: With easy-to-use IT management tools, helping businesses increase productivity and security, as well as save time and money.

Having all the proper procedures and processes in place and with our experienced support staff assisting several customers throughout Cyprus and Europe, IBSCY is your "one-stop-shop" for IT maintenance and support. Our IT maintenance service in Cyprus includes software and hardware maintenance such as computer maintenance or server maintenance. 

IT maintenance can be offered in various plans. You can choose any of our IT maintenance plans based on the needs of your company or we can build a new one on request. You can purchase several hours per month or even have a dedicated IT support person in Cyprus that will visit your office several hours and/or days per week. You can even choose a 24/7 plan. We can build together the plan that is appropriate and most convenient for your organization.

There are four types of standard maintenance agreements that we are offering:

Platinum Unlimited

This scheme includes everything in the Gold scheme, as well as maintenance and operational support on a 24/7/365 basis (24 hours a day, 365 days a year).  The Platinum scheme is suited for companies that are located around the globe and need 24/7 support. For those businesses that cannot afford downtime during night or during weekends, this scheme can be proven to be a lifesaver.

Bronze Prepaid

This is a prepaid scheme that enables you to choose a fixed amount of support hours with minimum 20 hours per year, during Cyprus business hours (08:30-13:00, 14:30-18:00), Monday to Friday excluding public holidays. For every call or visit, 1 hour is removed from the plan and after the first hour, 15-minute increments are removed accordingly. You just contact our support team through email, phone, or our ticketing system, and we will handle the rest. By signing a maintenance and a non-disclosure agreement with us, you make sure that when you need help our engineers will assist you as soon as possible. The Bronze scheme ensures committed response times through an SLA. However, as this is an operational maintenance and support plan, no change requests are included.   The bronze scheme is specifically designed for companies with existing IT departments that might need additional infrastructure support.

Silver Unlimited

This is a scheme with unlimited maintenance and operational support hours during Cyprus business hours (08:30-13:00, 14:30-18:00), Monday to Friday excluding public holidays. You just contact our support team through email, phone, or our ticketing system, and we will handle the rest. By signing a maintenance and a non-disclosure agreement with us, you make sure that when you need help our engineers will assist you as soon as possible. The Silver scheme ensures committed response times through an SLA. Change requests are not included.  The Silver scheme is suitable for companies operating in Cyprus without an internal IT department, with users working ONLY during the aforementioned hours.

Gold Unlimited

This scheme includes everything in the Silver scheme, as well as maintenance and operational support during the following hours/days: (08:30-19:00), Monday to Friday including Cyprus public holidays (except 01/01 and 25-26/12, and weekends).  The Gold scheme is ideal for companies operating with a difference of approximately 2 hours from Cyprus’ time zone since most of their operating hours are included in this scheme. Additionally, 2 onsite visits for pro-active support purposes during the year are also included.

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